Frequently Asked Questions
Our FAQ page has the answers to a few of the questions we hear from our customers the most.
If you don't see the answer to your question below, head to our Contact page to drop us a line or give us a call today!
Am I required to store long-term?
We provide flexible month-to-month lease options. Store with us short or long-term.
How do I pay my storage bill?
Pay your storage bill online using a debit card, credit card, or ACH payment. You can also speak to your facility manager about autopay.
Who Else Has Access to my Storage Unit?
The only person with access to your unit is the person with your key. Since all units are secured with YOUR lock and key, you decide who has access.
Indoor Storage, Drive-Up Storage, Climate Control, etc. What's The Difference?
All of our facilities offer unique storage sizes and types. Common unit types include:
- Temperature Controlled Units: Perfect for those items that are sensitive to fluctuating temperatures. These units may cost a little more per month, but they are vital for storing precious items.
- Indoor Storage Units: Indoor units are, as the name indicates, inside a building and offering less exposure to harsh elements. However, this storage type is not to be confused with units that offer temperature control. The building may have temperature control, but it is not guaranteed.
- Drive-Up Storage Units: Drive-up storage is perfect for quick, easy access to items. Drive straight up to your unit, park, and unload. Often the most convenient method of storage, it offers slightly less protection from the elements than indoor and temperature-controlled storage. Just because it doesn't have the level of temperature control offered by other storage types doesn't mean it's any less secure, clean, and reliable.
What documentation do I need to rent a unit?
A valid form of government-issued ID such as driver’s license, passport, or state ID.
What items am I not allowed to store?
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.
How Long Can I Rent a Unit?
As short as a single month, or years. Billing is month to month, and able to be canceled with 30 day written notice at any time.
Can I Rent a Unit Over The Phone or Online?
Yes! You can book, pay, and sign your lease all online!
Are My Items Insured While Being Storage At Your Facility?
Insurance is required. If your renters or homeowners insurance does not cover your belongings, we offer a very affordable option.
What Forms of Payment do You Accept?
Through our convenient online payment portal, we accept major credit cards and ACH payments.
I Can't Find the Key to my Unit - What Can I do?
Contact your facility and one of our employees can assist in cutting the lock for you. Please note: BOLT CUTTERS ARE NOT ALLOWED ON THE PROPERTY, and if you do try to cut your own lock, you may damage the slide-bolt and door, both of which you will be liable for.